Delivery & Policies
Please see the banner at the top of the page for current processing times, which range from 3-5 working days to 2-3 weeks. Larger orders (50+ items) may take longer. If you are working to a tight deadline please let me know before placing your order to ensure I can meet your requirements.
All domestic orders are posted via Royal Mail First Class. Standard UK delivery costs £2.50-£4.00 depending on item weight, and is free on orders over £25.00. Upgrades are available at checkout.
International Delivery costs vary depending on your location and the service selected, and I offer free international shipping on orders over £75.
Cancellations, Refunds and Exchanges
Due to the made-to-order nature of Sam's Little Studio, returns are not possible. If you need to cancel your order, please let me know within 3 hours of placing your order and I will issue a full refund. If you need to amend your order please let me know as soon as possible. If your order has already been made and shipped, change may not be possible.
If there are any problems with the delivery of your order, please let me know as soon as possible. I cannot be held responsible for problems caused by shipping companies, but I will do whatever I can to help and replace lost orders if necessary. If there is a problem with the order itself, e.g. I have made an error, I will be happy to either replace or refund your order. Please contact me to discuss, and I'm sure we will be able to find a solution!